Shipping policy

House of WK — Store Policies

Thank you for shopping with House of WK. We are committed to providing quality products and a smooth shopping experience. Please review the following policies before placing your order.

1. Shipping Policy

We process orders as quickly as possible after payment is confirmed.

  • Orders are typically processed within 4–7 business days.

  • Once your order has shipped, you will receive tracking information when available.

  • Delivery times may vary depending on your location and the shipping carrier.

  • Shipping delays caused by weather, holidays, carrier issues, or other circumstances outside our control may occur.

  • Please make sure your shipping address is correct before completing your purchase. House of WK is not responsible for orders shipped to an incorrect address provided by the customer.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and available shipping options.

Any free-shipping promotions will be clearly stated on our website and may be subject to minimum order requirements.

2. Returns & Exchanges

We want you to be happy with your purchase. If you are not satisfied with an eligible item, you may request a return within [10] days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must include its original packaging, tags, and accessories where applicable.

  • Proof of purchase or your order number may be required.

  • Certain products may be excluded from returns for hygiene, safety, personalization, or other reasons.

Non-Returnable Items

The following items may not be eligible for return:

  • Sale or clearance items

  • Personalized or customized products

  • Used or damaged items

  • Items without original tags or packaging

  • Gift cards

  • Any product identified as non-returnable on its product page

Exchanges

If you need a different size, color, or eligible replacement, please contact House of WK as soon as possible. Exchanges are subject to product availability.

 

3. Refund Policy

Once an approved return is received and inspected, we will process your refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

4. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact House of WK as soon as possible with:

  • Your order number

  • A description of the problem

  • Clear photographs of the item and packaging, if applicable

We will review the issue and provide the appropriate solution.

5. Order Cancellations & Changes

If you need to cancel or change an order, contact us as soon as possible after placing it.

Because orders may enter processing quickly, we cannot guarantee that cancellation or changes will be possible after an order has been processed or shipped.

If your order has already shipped, you may need to follow our return policy.

6. Payment Policy

House of WK accepts the payment methods displayed at checkout.

Orders must be paid in full before they can be processed.

For your security, payment information is processed through our payment provider. House of WK does not intentionally store complete payment card information.

7. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colors, prices, and other information on our website are accurate.

However, colors may appear slightly different depending on your device or screen settings.

House of WK reserves the right to correct errors, update product information, and change prices or availability when necessary.

8. Privacy

House of WK respects your privacy.

Information collected during your purchase, such as your name, shipping address, email address, and order information, is used to process orders, provide customer service, communicate with you about your purchases, and improve our shopping experience.

We do not sell your personal information simply for the purpose of selling it to third parties.

For complete details, customers should review the House of WK Privacy Policy.

9. Customer Support

If you have questions about an order, product, return, exchange, or any of our policies, please contact us:

House of WK

Email: [support@houseofwk.in]
Phone: [7097944484]

Our customer service team will respond as soon as possible during our normal business hours.

10. Policy Updates

House of WK may update these policies from time to time to reflect changes to our business, products, services, or legal requirements.

The most current version of our policies will be published on our website.

Thank you for choosing House of WK.